South Burnett Regional Council libraries and Customer Service Centres will reopen in a limited format on Monday, May 25 as part of Stage 1 of the Queensland Government’s roadmap to easing restrictions

May 22, 2020

South Burnett Regional Council libraries and Customer Service Centres will reopen on Monday, May 25 … with some changes.

Due to COVID-19 restrictions, a maximum of 10 patrons will be permitted within the Service Centres or libraries at any time (and only eight patrons at the Kingaroy Customer Service Centre).

The Council has also installed perspex screens and sanitisation stations.

“We ask patrons to use the hand sanitisation station when entering facilities and ensure the 1.5m social distancing recommendation is adhered to,” Mayor Brett Otto said.

For library users:

  • Returned items will remain in a dedicated quarantine area in each library for at least 24 hours before they are handled by staff and put back into circulation
  • Bookings for public access computers will be available but each session will be limited to 15-30 minutes
  • Extended loan limits will remain in place, with 20 items per membership card allowed
  • The return date for all items currently on loan has been extended until July 31
  • Library programming and reservations will remain suspended until further notice

Library members are also being encouraged to access free online resources – which include free movie streaming, free eBooks and eAudiobooks and many high quality resources for children – through Council’s Elibrary website.

For general Council business, residents are reminded that general business or payments can still be made with Council via phone or email.

Council’s Customer Service team is available via phone on 1300-789-279 or (07) 4189-9100, by email or via Council’s website

Face-to-face meetings will be conducted by appointment only.

Other Council facilities are expected to reopen in line with Stage 2 easing of restrictions planned for June, subject to the continued successful suppression of COVID-19 under Stage 1 relaxations.

The date for further easing of restrictions will be provided when confirmed.

“With the health and safety of our community remaining paramount, Council is taking a cautious approach to reopening facilities and asks for understanding and patience by community members during this time,” Mayor Otto said.

“Council has increased cleaning and sanitation measures throughout public facilities but the community is still required to abide by social distancing measures, including staying at home if they are unwell.”

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