April 12, 2012
Cultural misunderstandings can hinder communications in the workplace – and upset would-be customers – but South Burnett businesses can take steps to minimise this confusion.
Employees from Huston Ford, Nissan and Suzuki in Kingaroy and Murgon attended a Cross-Cultural Awareness training session this morning facilitated by Indigenous Employment and Training Support Officer Valerie Mathews from Regional Services Queensland.
The session, held in Kingaroy, was designed to raise awareness of different communication styles and cultural expectations between indigenous and non-indigenous Australians, especially in the workplace.
Mark Huston said the training was being conducted as a pilot program. All Huston employees would eventually undertake the course.
“Awareness of people’s cultural differences will create a more harmonious workplace,” he said.
Huston’s currently employs two indigenous 2nd Year motor vehicle apprentices.