June 7, 2018
Heritage Bank has been rated as one of the country’s most favoured financial institutions by its customers in the 2018 Mozo People’s Choice Awards.
The bank was named as a winner in two categories – Outstanding Customer Satisfaction and Most Recommended.
Mozo asks Australians to rate their current banking provider out of 10 on a range of different factors including overall customer satisfaction, customer service, trustworthiness and staff friendliness.
The top five in each category receive a People’s Choice Award.
“What makes the Mozo People’s Choice Awards so unique is that the winners are solely chosen by the customers who interact with these banks every day,” Mozo director Kirsty Lamont said.
“Mozo collected over 5100 customer ratings across 148 different banking providers.
“The awards are designed to give a meaningful voice to everyday Australians, as well as recognise companies achieving the highest levels of customer satisfaction in their respective industries.”
Heritage Bank CEO Peter Lock said it was gratifying to be recognised in the annual awards.
Heritage also picked up awards in two categories last year.
“Heritage Bank prides ourselves on being a customer-focussed financial institution, always looking to provide customers with a great experience and a satisfying outcome,” Mr Lock said.
“I’m absolutely delighted our customers have endorsed our success in delivering on that vision.
“We’re passionate about helping people, and we’re gratified our customers rate us so strongly and are so happy to recommend us to others.”
Mr Lock said the awards were a timely reminder for people who’d been upset by revelations at the Banking Royal Commission that customer-owned banks offered a different and more customer-focussed alternative to the big banks.
The Toowomba-based bank operates two branches in the South Burnett – one at Kingaroy Shoppingworld, and the Heritage Community Branch at Nanango.