October 27, 2014
Submissions will close at 4:30pm on Friday on the South Burnett Regional Council’s proposed new customer service standards for water and wastewater.
Council has provided links to the draft document on its website
South Burnett Regional Council owns and maintains
- Nine water treatment plants
- 551km of water mains
- 31 water pump stations
- 31 water storage reservoirs
- Nine wastewater treatment plants
- 245km of wastewater mains
- 21 wastewater pump stations
It also owns and operates both bulk water supplies and distribution networks including Gordonbrook Dam, Boorbir Dam, and the Ellwoods Road and Nukku pipeline bulk supply main connections to the Tarong-Boondooma pipeline.
Council supplies “potable” (ie. drinkable) water to residents in Nanango, Kingaroy, Wooroolin, Wondai, Murgon and Proston as well as non-potable water to Kumbia, Proston Rural users and parts of Nanango and Wooroolin.
The draft standards cover the services offered for drinking water and wastewater collection and treatment, connections, metering, billing, maintenance work, complaints and dispute resolution.
It suggests an acceptable service standard of 10 or fewer water quality complaints per 1000 properties per year for potable water; and 20 or fewer complaints per 1000 properties for non-potable water.
The complaints measured can be “written or verbal”, including those delivered in person, by mail, fax, phone, email or text message.
Submissions on the draft standards must be in writing and should be sent to: The Chief Executive Officer, South Burnett Regional Council, PO Box 336, Kingaroy, 4610.
For more information, contact Nerida Airs by email or phone (07) 4189-9418.
- Download the draft Customer Service Standards (1MB PDF)
Council insistence that some how SBRC infrastructure is extraordinary large and complex compared to pre-amalgamation is misleading, this is the same roads water and sewage systems administered by the four previous shire councils.