March 27, 2020
Toowoomba Regional Council will handle most customer enquiries by phone, email and other online channels only from Monday (March 30).
General Manager for Service Delivery and Sustainability Arun Pratap said Council’s Customer Service Centre offices at Toowoomba, Crows Nest and Millmerran would be open by appointment only from 1:00-4:00pm on Mondays, Wednesdays and Fridays for selected services that could not be conducted by phone or online.
Council’s other Customer Service Centre offices will not accept face-to-face counter business from Monday.
“Council’s Customer Service branch performs a critical function in our daily operations, and we are positive that we can maintain our high service levels to the community across our other channels while ensuring we safeguard the health of residents and staff during the coronavirus pandemic,” Mr Pratap said.
“This move follows careful consideration of State and Federal Government advice around the necessity for people to remain at home for all but essential reasons.”
