June 27, 2018
Staff at Kingaroy’s John Dundas Holden have come up trumps for customer service and product knowledge, winning seven awards in this year’s Holden Guild Of Excellence program.
The Guild Of Excellence is an internal competition run through General Motors Holden’s network to encourage dealerships – and their staff – to keep up-to-date with the latest advances in car technology and the most successful trends in customer service.
It encompasses 16 different programs that cover everything from sales to spare parts, stock control and workshop repairs.
Each program has its own individual structure, and participants earn points by completing different units.
What makes the Guild different to programs run by some other car makers is that all participants compete against one another to achieve top positions on national and regional leaderboards.
This year, Dundas staff involved in the sales, spare parts and customer service divisions of the business took out a swag of awards – some for the third year running.
In addition, three workshop staff also won gongs in external competitions that saw them compete against the best in Queensland.
The awards were presented by Holden’s Queensland Business Development Manager Robert Ferguson, who travelled to the South Burnett to meet all the winners.
John Dundas Holden dealer principal Dean Gauld said he was very proud of his staff’s achievements.
“The Guild Of Excellence is a great program, but it’s also very competitive and it’s not easy to get a win,” Dean said.
“All our staff were competing against dealerships of similar size right across Australia, and to get an award they had to be right up near the very top.
So having seven of our staff chosen for Guild Awards is a real tribute to all the hard work the team has put in.
“They should all be very proud of what they’ve accomplished.”
Dundas Holden itself is no stranger to awards.
In 2015 and 2016 the dealership won the Holden Grand Master award – the top award that Holden can present.
“I had to fly to New York to accept that and it’s a very long trip,” Dean said.
“So this year we decided to let someone else have a chance and put the focus on our staff instead.”
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