May 25, 2015
The Australian Bankers’ Association has repeated its warnings to the public not to respond to telephone surveys where the caller falsely claims to be from the ABA.
“We continue to receive multiple calls every day from upset members of the public who have received cold calls asking about their satisfaction with their bank,” ABA Chief Executive Steven Münchenberg said.
“In one case, a scammer relayed personal details that should only have been known to the recipient of the call. This is an alarming reminder of the importance of protecting your personal and financial information, particularly with how you share it online.”
Callers are targeting households at random around Australia claiming to be from the Australian Bankers’ Association, or a variation of the name.
“This is a scam to try and defraud customers by convincing them to send money or to provide identity information. If you receive a call like this do not give out any information and simply hang up,” Mr Münchenberg said.
“Sometimes the caller will say you are owed money. A bank would not request you pick up money from a post office or money transfer outlet.
“If you have given out any information over the telephone, immediately contact your bank as they can take action to protect and monitor your account.”
