January 29, 2013
Telstra has apologised for a service outage which affected landline, mobile and broadband services across the South Burnett yesterday and stopped people being able to call 000 or other emergency service numbers.
The company reported that early this morning its technicians completed repairs to a damaged fibre optic cable near Harlin which had been swept away by a landslide.
The repair fixed the back-up link for the company’s landline, mobile and broadband services which were progressively restored across the South Burnett as well as Central and Northern Queensland last night.
The repair team arrived by truck in Harlin through floodwaters, with police assistance, to carry out the fix.
As well, work has been completed to provide extra redundancy in the region via links from Darwin.
“While the outages resulting from the cable-cut have now been rectified, some services continue to be affected by localised power outages caused by storms,” a Telstra spokesman said.
“These disruptions will be fixed as power is restored or as access becomes available so we can arrange emergency power.”
Until all services are restored, customers are reminded that the emergency triple zero service may still be impacted or encountering congestion.
“If customers are unable to reach triple zero, local emergency services such as police, fire and ambulance stations will be in operation and should be contacted directly where possible.
“Telstra apologises for the inconvenience to our customers. We are doing everything we can to get customers connected as soon as possible.”
