March 31, 2026
Mobile phone users will be able to better compare network coverage under rules introduced this week by the Australian Communications and Media Authority (ACMA).
Mobile providers must publish clear maps by June 30 which show 4G and 5G mobile coverage across Australia in one of four categories: good, moderate, basic or no coverage.
ACMA Chair Nerida O’Loughlin said the introduction of the standardised maps would help consumers make more informed decisions.
“Mobile providers make available network coverage maps, but they are measured and presented differently. We know that consumers are frustrated that, as a result, they can’t make any meaningful comparison between them,” Ms O’Loughlin said.
“These new rules will ensure every carrier is giving the public a like-for-like comparison of service coverage in any location across Australia.”
The maps will be based on predictive modelling and provide consumers with plain English descriptions.
For example, “good” coverage will mean users can expect a high-quality and seamless connectivity across voice, SMS and data communications.
In areas shown as having “no coverage”, people in some locations may still be able to make calls and send SMS but overall service would be expected to be very limited, inconsistent or non-existent.
The maps must be updated at least every three months to reflect changes in network coverage.
The three mobile network operators (Optus, Telstra and TPG) must also provide their partner companies with maps for use by their customers.
