September 12, 2025
Telstra will begin upgrading the mobile base station that covers Wondai next week, so customers can expect some service outages.
A spokesperson said the 4G/5G upgrades would improve the mobile site’s capacity, meaning faster downloads, smoother streaming and less congestion.
However, mobile services in the area will be temporarily affected while the upgrade works are underway.
From Thursday, September 18, to Wednesday, September 24, there will be a total site outage.
On Thursday, September 25, there will be intermittent outages during the day to complete testing.
Telstra mobile customers will receive texts advising them about the upcoming work.
Landline services, NBN and satellite internet services, and mobile coverage from other providers, will not be affected.
The spokesperson said Telstra customers will be able to continue to make calls and send texts during the outage by switching on Wi-Fi Calling.
“We also encourage business owners talk to their bank about connecting their EFTPOS terminals to their NBN or wi-fi connection to prevent delays in processing transactions,” the spokesperson said.
“While disruption is required while the upgrade is under way, we’ll only be switching off the site when we need to and will have it back online and working better than ever as quickly as possible,” Telstra Regional General Manager for South Queensland May Boisen said.
