February 19, 2025
Kingaroy’s Woolworths store has expanded its low-sensory Quiet Hour to five days a week.
The Quiet Hour aims to reduce anxiety and sensory stress for customers who have specific needs.
It will now run every Monday to Friday between 10:30am and 11:30am.
Quiet hour was developed in consultation with disability service provider Life Without Barriers and was originally launched in 2019 for just one day a week.
“We continue to receive positive feedback from customers on the initiative,” Woolworths spokesperson Jeanette Fenske said.
“The expansion of Quiet Hour to five days a week has been trialled over busy shopping periods and we are proud to now be able to meet customer needs with this five days a week.”
During Quiet Hour, temporary changes include:
- Turning off bakery ovens or chicken cooker buzzers
- Reducing volume on store phones and registers on the trading floor
- Clearing store entry ways
- Reducing lighting and in-store music
- Removing roll cages from the shop floor and;
- Stopping all PA announcements (excluding cases of emergencies)
