December 6, 2023
Toowoomba Council workers are being harassed and abused by residents more often than at any time in the past.
The workplace abuse is so bad that Mayor Geoff McDonald has pleaded with the public to show respect to council’s workforce by stopping physical or verbal threats.
He said it was important to remember that Council employees were also friends, family and active members of the community.
“The Toowoomba Region is a welcoming community where we strive to treat people how we would like to be treated ourselves,” he said.
“Our people are our greatest asset and they have a right to do their work free from intimidation, abuse and threats.
CEO Brian Pidgeon said the frequency of abusive behaviour had increased.
“Prior to the 2020-21 financial year, Council recorded less than 20 incidents a year where our staff members were exposed to incidents of this nature,” he said.
In 2020-21 there were 26 incidents and in 2021-22 there were 29 reports. However, this jumped to 51 in 2022-23.
Mr Pidgeon said the figures for 2023-24 were tracking higher than any previous year.
“Regardless of the situation, these behaviours and interactions are unacceptable,” Mr Pidgeon said.
“These negative interactions can impact the health and safety of our people.
“No one should be subjected to abuse from someone else for doing their job and, if necessary, we will refer matters to the Queensland Police Service where required.
“It’s my priority to ensure we’re doing all we can to make our staff feel safe and supported while they’re serving our community.
“Thankfully, the majority of people are respectful and pleasant when interacting with Council officers.”
If a member of the community would like Council to review a decision or is aggrieved by a certain matter, they should contact the TRC on 13-18-72 rather than abuse council employees.
