after a Council decision to move its staff out of the VIC network
December 18, 2019
The South Burnett Regional Council is moving its staff out of the region’s Visitor Information Centres (VICs) “to enable higher productivity”.
The decision was revealed by Senior Economic Development Officer Craig Tunley in an email newsletter sent to VIC volunteers on December 9.
“Changes have been enacted in our Visitor Information Centre network over the past month with the proposal and subsequent implementation of a decision to relocate Council staff out of the VIC network,” Mr Tunley said.
He said with the completion of the Nanango office, two staff members were now based at the new office.
It was intended that a third would also move, however this was yet to be finalised.
“This relocation is being completed to enable higher productivity from Council’s staff and extend our visitor services activity beyond the traditional focus of bricks and mortar, Council-owned facilities,” the email said.
The newsletter went on to say a Visitor Services Strategy would be developed in the next few months.
Projects to improve service delivery through regional facilities would also be a focus of activity.
“To date, we have received some comments from volunteers with regard to this move and we will continue to make note of gaps that need to be filled,” Mr Tunley said.
“These decisions will be reviewed periodically to ensure that the desired outcomes are being realised.”
The changes follow a report on the future of the VIC network delivered to the South Burnett Regional Council at its November meeting.
The report disclosed visitor numbers at the region’s VICs declined by 19 per cent over the past decade.
The report also revealed 70 per cent of VIC users are now aged 65 or older, with barely 5 per cent aged under 40.
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