September 23, 2014
New feedback boxes have been provided at Kingaroy Hospital to allow visitors to provide feedback on their experiences.
Seven feedback boxes, along with newly designed forms, have recently been installed across the hospital complex.
“The brochures enable patients or visitors to the hospital to express their compliments, complaints or suggestions in an easy-to-fill out form,” Kingaroy Hospital administration manager Carol Anderson said.
“Avenues for people to provide feedback have always existed. This however is a new and easier way to ensure that this feedback is lodged with hospital staff who can either act on the complaint or pass on the compliment.”
The feedback boxes and forms are located in the hospital’s allied health building, renal unit, community health building, specialist outpatient clinic, emergency section, oral health clinic and in the general ward.
People can also lodge the forms on behalf of a loved one or relative accessing health services at the Kingaroy Hospital.
“Forms will be collected from the boxes twice a week,” Ms Anderson said.
“It is hoped that the feedback provided will help improve services. We don’t know if people don’t tell us.”
The feedback boxes and forms are being rolled out across the entire Darling Downs Hospital and Health Service.
