{"id":85879,"date":"2014-10-27T09:45:29","date_gmt":"2014-10-26T23:45:29","guid":{"rendered":"http:\/\/southburnett.com.au\/news2\/?p=85879"},"modified":"2020-11-23T13:26:14","modified_gmt":"2020-11-23T03:26:14","slug":"input-sought-on-customer-standards","status":"publish","type":"post","link":"https:\/\/southburnett.com.au\/news2\/2014\/10\/27\/input-sought-on-customer-standards\/","title":{"rendered":"Input Sought On Customer Standards"},"content":{"rendered":"<figure id=\"attachment_85880\" aria-describedby=\"caption-attachment-85880\" style=\"width: 740px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/southburnett.com.au\/news2\/wp-content\/uploads\/2014\/10\/watertreatment.jpg\"><img loading=\"lazy\" class=\"wp-image-85880\" title=\"Gordonbrook Water Treatment plant\" src=\"http:\/\/southburnett.com.au\/news2\/wp-content\/uploads\/2014\/10\/watertreatment.jpg\" alt=\"\" width=\"740\" height=\"460\" srcset=\"https:\/\/southburnett.com.au\/news2\/wp-content\/uploads\/2014\/10\/watertreatment.jpg 620w, https:\/\/southburnett.com.au\/news2\/wp-content\/uploads\/2014\/10\/watertreatment-300x186.jpg 300w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><figcaption id=\"caption-attachment-85880\" class=\"wp-caption-text\">The South Burnett Regional Council&#8217;s water treatment plant at Gordonbrook Dam<\/figcaption><\/figure>\n<p><strong>October 27, 2014<\/strong><\/p>\n<p>Submissions will close at 4:30pm on Friday on the South Burnett Regional Council&#8217;s proposed new customer service standards for water and wastewater.<\/p>\n<p>Council has provided links to the draft document on its <strong><a href=\"http:\/\/www.southburnett.qld.gov.au\/water\/-\/journal_content\/56\/12544\/41028684?p_p_auth=aAA745cQ\" target=\"_blank\" rel=\"noopener\">website<\/a><\/strong><\/p>\n<p>South Burnett Regional Council owns and maintains<\/p>\n<ul>\n<li>Nine water treatment plants<\/li>\n<li>551km of water mains<\/li>\n<li>31 water pump stations<\/li>\n<li>31 water storage reservoirs<\/li>\n<li>Nine wastewater treatment plants<\/li>\n<li>245km of wastewater mains<\/li>\n<li>21 wastewater pump stations<\/li>\n<\/ul>\n<p>It also owns and operates both bulk water supplies and distribution networks including Gordonbrook Dam, Boorbir Dam, and the Ellwoods Road and Nukku pipeline bulk supply main connections to the Tarong-Boondooma pipeline.<\/p>\n<p>Council supplies &#8220;potable&#8221; (ie. drinkable) water to residents in Nanango, Kingaroy, Wooroolin, Wondai, Murgon and Proston as well as non-potable water to \u00a0Kumbia, Proston Rural users and parts of Nanango and Wooroolin.<\/p>\n<p>The draft standards cover the services offered for drinking water and wastewater collection and treatment, connections, metering, billing, maintenance work, complaints and dispute resolution.<\/p>\n<p>It suggests an acceptable service standard of 10 or fewer water quality complaints per 1000 properties per year for potable water; and 20 or fewer complaints per 1000 properties for non-potable water.<\/p>\n<p>The complaints measured can be &#8220;written or\u00a0verbal&#8221;, including those delivered\u00a0in person, by mail, fax, phone, email or text\u00a0message.<\/p>\n<p>Submissions on the draft standards must be in writing and should be sent to: The Chief Executive Officer, South Burnett Regional Council, PO Box 336, Kingaroy, 4610.<\/p>\n<p><strong>For more information, contact Nerida Airs <a href=\"mailto:water@southburnett.qld.gov.au\" target=\"_blank\" rel=\"noopener\">by email<\/a> or phone (07) 4189-9418.<\/strong><\/p>\n<ul>\n<li><strong>\u00a0Download the draft <a href=\"http:\/\/www.southburnett.biz\/pdfs\/waterdraftstandards.pdf\" target=\"_blank\" rel=\"noopener\">Customer Service Standards<\/a> (1MB PDF)<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Submissions close at 4:30pm on Friday on the South Burnett Regional Council&#8217;s proposed customer service standards for water and wastewater.<\/p>\n","protected":false},"author":20,"featured_media":85880,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[22,3],"tags":[1131],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - 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