{"id":282582,"date":"2020-10-27T16:23:27","date_gmt":"2020-10-27T06:23:27","guid":{"rendered":"https:\/\/southburnett.com.au\/news2\/?p=282582"},"modified":"2020-10-27T16:31:49","modified_gmt":"2020-10-27T06:31:49","slug":"accc-targets-tractor-seller","status":"publish","type":"post","link":"https:\/\/southburnett.com.au\/news2\/2020\/10\/27\/accc-targets-tractor-seller\/","title":{"rendered":"ACCC Targets Tractor Seller"},"content":{"rendered":"
\"\"<\/a>
ACCC Deputy Chair Mick Keogh<\/figcaption><\/figure>\n

October 27, 2020<\/strong>
\nA Victorian-based company which has been selling tractors nationally has run afoul of the Australian Competition and Consumer Commission.<\/p>\n

The ACCC has instituted Federal Court proceedings against AA Machinery Pty Ltd (trading as Agrison), alleging it made false or misleading representations about the warranties and after-sales services available to its customers.<\/p>\n

It is alleged that from at least August 2017, Agrison represented on its website and in print and social media that its tractors would be fully supported by a five-year nationwide warranty, a national after-sales service network and access to spare parts, and that Agrison would provide timely after-sales service to customers if problems occurred.<\/p>\n

The ACCC alleges that customers who sought assistance from Agrison after experiencing problems with their Agrison tractors found the company did not have a service network available to provide after-sales service or repairs throughout Australia, the warranty was a limited \u201cparts only\u201d warranty, and that spare parts were not available in a reasonable time frame or at all.<\/p>\n

A number of Agrison customers complained to the ACCC that their machinery had serious defects, such as brakes failing and hydraulic systems leaking or not working, which they were unable to get repaired by Agrison. <\/p>\n

They were also unable to get the correct spare parts to repair their machinery, and these issues were not resolved when the customers raised them with Agrison.<\/p>\n

\u201cTractors can be a substantial expense for farmers, so it\u2019s important they work properly and that the promised level of support is available when they break down,\u201d ACCC Deputy Chair Mick Keogh said.<\/strong><\/p>\n

\u201cWe allege that, when deciding to make the significant purchase of an Agrison tractor, consumers may have taken into account the false or misleading claims Agrison made regarding the warranty offered and the availability of service, repairs and spare parts.\u201d<\/p>\n

\u201cAll businesses are reminded that they must not make misleading claims about the availability of spare parts, or the effect of any warranty,\u201d\u00a0 Mr Keogh said.<\/p>\n

The ACCC is seeking orders including declarations, injunctions, pecuniary penalties, and costs.<\/p>\n","protected":false},"excerpt":{"rendered":"

A Victorian-based company which has been selling tractors nationally has run afoul of the Australian Competition and Consumer Commission.<\/p>\n","protected":false},"author":20,"featured_media":268352,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5,3,36],"tags":[1134],"yoast_head":"\nACCC Targets Tractor Seller - southburnett.com.au<\/title>\n<meta name=\"description\" content=\"A Victorian-based company which has been selling tractors nationally has run afoul of the Australian Competition and Consumer Commission.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/southburnett.com.au\/news2\/2020\/10\/27\/accc-targets-tractor-seller\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ACCC Targets Tractor Seller - 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