{"id":273065,"date":"2020-08-20T11:29:08","date_gmt":"2020-08-20T01:29:08","guid":{"rendered":"https:\/\/southburnett.com.au\/news2\/?p=273065"},"modified":"2020-08-20T18:39:21","modified_gmt":"2020-08-20T08:39:21","slug":"optus-unveils-outage-map","status":"publish","type":"post","link":"https:\/\/southburnett.com.au\/news2\/2020\/08\/20\/optus-unveils-outage-map\/","title":{"rendered":"Optus Unveils Outage Map"},"content":{"rendered":"

\"\"<\/a>
A screenshot taken on Thursday of the new Optus Network Experience Map on the Optus website<\/figcaption><\/figure>August 20, 2020<\/strong><\/p>\n

Telecommunications company Optus unveiled its new Network Experience Map (NE-Maps) on Thursday to help customers raise issues about the company’s mobile network.<\/p>\n

Optus customers can now pin their location on the online map for real-time investigation of issues such as outages or network congestion.<\/p>\n

Spokesman Charles Weiser said he was thrilled to be expanding Optus\u2019 range of services to improve customers’ experience and make sure they can escalate a mobile network issue without any hassles.<\/p>\n

\u201cWe want to make sure any issues with our mobile network are resolved as soon as possible and through NE-Maps we can now do this in real time,\u201d he said.<\/p>\n

\u201cUntil now, the only way customers were able to provide network feedback or log a fault was by contacting us directly.<\/p>\n

“We know that network issues can be stressful for our customers and we want to reduce this as much as possible, which is where NE-Maps comes in. <\/p>\n

“Customers simply have to pin the location on the map and opt in for alerts to stay informed of how we are progressing with their enquiry.<\/p>\n

\u201cWe have designed this platform to be simple for our customers to navigate, with the aim of bringing our mobile network closer to them. <\/p>\n

“We believe NE-Maps sends a clear message that we take our customers and our network performance seriously and they can have peace of mind knowing their concerns can reach us instantly.\u201d<\/p>\n

Footnote:<\/strong> The new Network Experience Map is currently showing an Optus mobile phone outage across the South Burnett due to work being undertaken on a mobile tower.<\/em><\/p>\n