{"id":239426,"date":"2019-07-10T17:57:23","date_gmt":"2019-07-10T07:57:23","guid":{"rendered":"https:\/\/southburnett.com.au\/news2\/?p=239426"},"modified":"2019-07-10T18:01:40","modified_gmt":"2019-07-10T08:01:40","slug":"mobiles-good-voip-bad","status":"publish","type":"post","link":"https:\/\/southburnett.com.au\/news2\/2019\/07\/10\/mobiles-good-voip-bad\/","title":{"rendered":"Mobiles Good, VoIP Bad"},"content":{"rendered":"<p><strong>July 10, 2019<\/strong><\/p>\n<p>There&#8217;s good news and bad news in the latest report into telecommunications complaints released by the\u00a0Australian Communications and Media Authority (ACMA).<\/p>\n<p>The ACMA\u00a0report, released on Wednesday, draws on complaints handling data provided directly by telecommunications companies for the period from July to December 2018.<\/p>\n<p>It shows that the total complaints to telcos increased in the December quarter, but the proportion of complaints referred by the Telecommunications Industry Ombudsman was down.<\/p>\n<p><strong>Other findings included:<\/strong><\/p>\n<ul>\n<li>Mobile services delivered the lowest number of complaints yet had the highest number of services in operation (30.1 million)<\/li>\n<\/ul>\n<ul>\n<li>Voice-only services delivered over the NBN (VoIP technology versus the legacy phone network) had the highest rate of complaints with the lowest number of services in operation (275,753)<\/li>\n<\/ul>\n<ul>\n<li>The rate of complaints about broadband services delivered by telcos over the NBN was 40 per cent lower than for broadband services delivered over non-NBN networks<\/li>\n<\/ul>\n<ul>\n<li>The highest rate of complaints about broadband services delivered by telcos over the NBN involved fibre-to-the-curb technology<\/li>\n<\/ul>\n<ul>\n<li>The median number of days telcos took to resolve a complaint was six (telcos have a maximum of 15 days to propose a resolution to a complaint)<\/li>\n<\/ul>\n<p><strong>External link:\u00a0<a href=\"https:\/\/theacma.cmail20.com\/t\/d-l-pktiyuy-ykujduthlh-i\/\" target=\"_blank\" rel=\"noopener\">Complaints report in full<\/a>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s good news and bad news in the latest report into telecommunications complaints released by the\u00a0Australian Communications and Media Authority (ACMA).<\/p>\n","protected":false},"author":20,"featured_media":206655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5,3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - 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