{"id":206646,"date":"2018-04-18T14:54:30","date_gmt":"2018-04-18T04:54:30","guid":{"rendered":"https:\/\/southburnett.com.au\/news2\/?p=206646"},"modified":"2020-08-05T11:06:16","modified_gmt":"2020-08-05T01:06:16","slug":"qld-tops-phone-complaints-list","status":"publish","type":"post","link":"https:\/\/southburnett.com.au\/news2\/2018\/04\/18\/qld-tops-phone-complaints-list\/","title":{"rendered":"Qld Tops Phone Complaints List"},"content":{"rendered":"
\"\"<\/a>
Complaints about the National Broadband Network continue to rise, according to the latest TIO report (Photo: NBNCo)<\/figcaption><\/figure>\n

April 18, 2018<\/strong><\/p>\n

Complaints by Queenslanders about the quality of telecommunications services have risen almost 40 per cent, according to the latest report by the Telecommunications Industry Ombudsman.<\/p>\n

The report, covering the last six months of 2017, shows Australian families and small businesses made a total of 84,914 complaints to the TIO.<\/p>\n

Complaints about landline, mobile and internet services were up 28.7 per cent compared with the same period in 2016.<\/p>\n

\u201cComplaints about services delivered over the National Broadband Network continued to increase compared to the same six-month period in 2016,” Ombudsman Judi Jones said.<\/p>\n

She said consumers were also facing all the same problems identified in previous reports, ie. bills and customer service, faulty equipment, and poor service quality.<\/p>\n

Residential Complaints<\/strong><\/p>\n

    \n
  • 9447 complaints (11.1 per cent) were recorded about landline phone services<\/li>\n<\/ul>\n
      \n
    • 24,923 complaints (29.4 per cent) were recorded about mobile phone services<\/li>\n<\/ul>\n
        \n
      • 23,785 complaints (28 per cent) were recorded about internet services<\/li>\n<\/ul>\n
          \n
        • 26,112 complaints (30.8 per cent) were recorded about multiple services<\/li>\n<\/ul>\n
            \n
          • 647 complaints (0.8 per cent) were recorded about damage or access to property<\/li>\n<\/ul>\n

            Charges and fees, unsatisfactory response from the provider (provider response), and poor service quality were the most common issues<\/p>\n

            Small Business Complaints<\/strong><\/p>\n

            Complaints from Small Businesses accounted for 11.7 per cent of total complaints for the period<\/p>\n

              \n
            • 2178 complaints (21.9 per cent) were recorded about landline phone services<\/li>\n<\/ul>\n
                \n
              • 2074 complaints (20.9 per cent) were recorded about mobile phone services<\/li>\n<\/ul>\n
                  \n
                • 1716 complaints (17.3 per cent) were recorded about internet services<\/li>\n<\/ul>\n
                    \n
                  • 3937 complaints (39.6 per cent) were recorded about multiple services<\/li>\n<\/ul>\n
                      \n
                    • 42 complaints (0.4 per cent) were recorded about damage or access to property<\/li>\n<\/ul>\n

                      The main issues affecting small businesses were charges and fees, unsatisfactory response from the provider, and no service.<\/p>\n

                      All States and Territories experienced a growth in complaints but Queensland was the highest – up 39.3 per cent – followed by Western Australia with 36.5 per cent.<\/p>\n

                      Complaints about services delivered over the NBN rose 203.9 per cent to 22,827;\u00a014,055 complaints were recorded about service quality and\u00a08757 complaints were recorded about delays in establishing a connection.<\/p>\n","protected":false},"excerpt":{"rendered":"

                      Complaints by Queenslanders about the quality of telecommunications services has risen almost 40 per cent, according to the latest report by the Telecommunications Industry Ombudsman.<\/p>\n","protected":false},"author":20,"featured_media":206655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5,3,36],"tags":[1134],"yoast_head":"\nQld Tops Phone Complaints List - www.southburnett.com.au<\/title>\n<meta name=\"description\" content=\"Complaints by Queenslanders about the quality of telecommunications services has risen almost 40 per cent, according to the latest report by the Telecommunications Industry Ombudsman.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/southburnett.com.au\/news2\/2018\/04\/18\/qld-tops-phone-complaints-list\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qld Tops Phone Complaints List - 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