{"id":108550,"date":"2015-05-26T19:09:26","date_gmt":"2015-05-26T09:09:26","guid":{"rendered":"http:\/\/southburnett.com.au\/news2\/?p=108550"},"modified":"2020-11-12T15:53:59","modified_gmt":"2020-11-12T05:53:59","slug":"telstra-fault-brings-down-town","status":"publish","type":"post","link":"https:\/\/southburnett.com.au\/news2\/2015\/05\/26\/telstra-fault-brings-down-town\/","title":{"rendered":"Telstra Fault Brings Down Town"},"content":{"rendered":"
\"\"<\/a>
John Hockings, Graham “Bop” Bell, and Ross Roache, from Brisbane, playing together at the Maidenwell Hotel’s folk festival earlier this year; the hotel says it lost thousands because of a 10-day EFTPOS failure that affected the town<\/figcaption><\/figure>\n
\"\"<\/a>
Maidenwell resident Glenda Gillies may file a complaint with the Telecomunications Ombudsman over the outage<\/figcaption><\/figure>\n

May 26, 2015<\/strong><\/p>\n

A telecommunications failure in Maidenwell brought the town to a standstill for almost 10 days.<\/p>\n

Local resident Glenda Gillies contacted southburnett.com.au<\/strong> yesterday to say her house hadn’t had a reliable phone service since Saturday, May 16.<\/p>\n

She also said many local businesses had been unable to run EFTPOS machines because of the outage.<\/p>\n

“We reported the fault to the Telstra Fault number, but people overseas took the calls and they achieved nothing,” Mrs Gillies said.<\/p>\n

“They constantly insisted that the problem was fixed, even when it wasn’t.”<\/p>\n

Mrs Gillies said many residents did not have a dial tone while the outage was occurring.<\/p>\n

Others found that if they made an outgoing call they suffered frequent drop-outs. And if they received an incoming call, they were unable to hear the person at the other end.<\/p>\n

“The local Tanduringie State School and the Maidenwell Pub were also greatly affected,” Mrs Gillies said.<\/p>\n

“Telstra just assume everyone has access to a mobile phone, but some do not.<\/p>\n

“And even if they do, many are in black spots so they can’t use one.<\/p>\n

“Smoke signals are about the only way these people can communicate in a situation like this. What would they do in an emergency?”<\/p>\n

Mrs Gillies said a Telstra representative had contacted her around 1:25pm yesterday to say the problem had finally been fixed, but she was reserving judgement for the moment.<\/p>\n

She is also considering making a complaint to the Telecomunications Ombudsman over the outage.<\/p>\n

The Maidenwell Hotel told southburnett.com.au on Tuesday night their EFTPOS services ‘finally’ appeared to have returned to normal over the last 24 hours.<\/strong><\/p>\n

“We had no EFTPOS access since May 14 and we’ve lost thousands because of that,” a staff member said.<\/p>\n

“But everything seems to have come back to normal at last.”<\/p>\n

A Telstra spokesman confirmed customers in the Maidenwell area had experienced intermittent loss of their landlines and EFTPOS services after multiple equipment failures at a local exchange.<\/p>\n

They said technicians attended the site in response to each failure, and had been able to replace faulty hardware items.<\/p>\n

Services have been stable since 1:20pm on Monday.<\/p>\n

“We apologise to customers for the loss of service and assure them we did everything to restore services as quickly as possible,” the spokesman said.<\/p>\n

The spokesman said where Customer Service Guarantee time frames are not met, customers may be eligible for compensation and should phone 132-203.<\/p>\n","protected":false},"excerpt":{"rendered":"

A telecommunications failure in Maidenwell brought the town to a standstill for almost 10 days<\/p>\n","protected":false},"author":3,"featured_media":99619,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[53],"yoast_head":"\nTelstra Fault Brings Down Town - southburnett.com.au<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/southburnett.com.au\/news2\/2015\/05\/26\/telstra-fault-brings-down-town\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telstra Fault Brings Down Town - southburnett.com.au\" \/>\n<meta property=\"og:description\" content=\"A telecommunications failure in Maidenwell brought the town to a standstill for almost 10 days\" \/>\n<meta property=\"og:url\" content=\"https:\/\/southburnett.com.au\/news2\/2015\/05\/26\/telstra-fault-brings-down-town\/\" \/>\n<meta property=\"og:site_name\" content=\"southburnett.com.au\" \/>\n<meta property=\"article:published_time\" content=\"2015-05-26T09:09:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-12T05:53:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/southburnett.com.au\/news2\/wp-content\/uploads\/2015\/03\/20150313maidenwell6.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"620\" \/>\n\t<meta property=\"og:image:height\" content=\"372\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dafyd Martindale\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dafyd Martindale\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/southburnett.com.au\/news2\/2015\/05\/26\/telstra-fault-brings-down-town\/\",\"url\":\"https:\/\/southburnett.com.au\/news2\/2015\/05\/26\/telstra-fault-brings-down-town\/\",\"name\":\"Telstra Fault Brings Down Town - 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